Frequently Asked Questions

Novolink is a comprehensive home-based care program designed for patients with complex, chronic conditions who frequently cycle between hospital and home. We provide advanced monitoring, specialized care, and 24/7 support to help stabilize patients and improve their quality of life.

Novolink typically serves high-complexity patients with multiple chronic conditions who have had 2+ medical admissions in the last 45 days or 3+ hospital events in the previous 60 days related to their chronic condition(s). Your healthcare provider or insurance company can help determine if you qualify.

Unlike traditional home health, Novolink offers continuous, 24/7 monitoring with FDA-approved technology, specialist-led care teams, and a focus on the most complex patients. We aim to help patients not just go home but stay home by breaking the cycle of frequent hospitalizations.

We use advanced, FDA-approved monitoring devices that can track vital signs, perform ECGs, conduct spirometry tests, and more. Our technology is programmed to each patient's baseline and integrated with our EMR system for rapid response to any changes.

Your care will be managed by a multidisciplinary team led by specialist physicians. This team may include nurse practitioners, behavioral health specialists, social workers, and other healthcare professionals as needed for your specific condition.

Novolink works with various insurance providers, including Medicare Advantage plans. Coverage can vary, so we recommend checking with your insurance provider. For Humana patients, we have a specific pilot program running through December 2024.

The duration of care varies based on individual patient needs. We typically start with a 60-day program, after which we review progress with your primary care physician or managed service organization to determine if continued care is beneficial.

Yes, we work in coordination with your primary care physician and specialists. We provide regular updates to your doctors and ensure continuity of care.

We offer extensive caregiver education and training, turning caregivers into active care team members. This includes both formal training programs and personalized guidance on managing specific conditions.

We provide 24/7 monitoring and support. If an emergency occurs, our team will be alerted immediately and can provide rapid intervention. In case of severe emergencies, we'll coordinate with local emergency services as needed.

By providing proactive, continuous care at home, we help prevent hospital readmissions and complications, which are major drivers of healthcare costs. Our program has been shown to reduce total care costs by up to 66%.

Our goal is to stabilize your condition and help you transition back to regular care with your primary physician. We'll work with you and your doctor to ensure a smooth transition and ongoing management of your health.

Please visit our Refer a Patient page. Someone from our team will be in touch shortly after you submit your information.