Patient Rights at Novolink

At Novolink, we are committed to providing high-quality, compassionate care while respecting the rights and dignity of every patient. As a patient receiving care through our program, you have the following rights:

1. Right to Respectful Care
You have the right to receive considerate, respectful care from all Novolink staff, regardless of your age, gender, race, national origin, religion, sexual orientation, or disabilities.

2. Right to Privacy and Confidentiality
We respect your right to privacy. Your personal and medical information will be kept confidential in accordance with all applicable laws.

3. Right to Information
You have the right to receive clear, understandable information about your health condition, treatment options, and care plan. We encourage you to ask questions and will ensure you have the information needed to make informed decisions about your care.

4. Right to Participate in Your Care
You have the right to be actively involved in decisions regarding your care. This includes the right to accept or refuse treatment and to understand the consequences of your decisions.

5. Right to Safe, High-Quality Home Care
You have the right to receive care in a safe home environment. Our team will work with you to ensure your home is suitable for the care you need and that all necessary precautions are taken.

6. Right to Know Your Care Team
You have the right to know the names, roles, and qualifications of all team members involved in your care. This includes both in-home caregivers and remote monitoring staff.

7. Right to Continuous Care
As a Novolink patient, you have the right to 24/7 access to our care team. You will be provided with clear instructions on how to reach us at any time.

8. Right to Advanced Care Planning
You have the right to make decisions about your future medical care and to have those wishes respected. We will provide resources and support for advance care planning if desired.

9. Right to Voice Concerns
If you have concerns about your care, you have the right to voice them without fear of discrimination or reprisal. We have a formal process for addressing patient concerns, which includes:

10. Right to Understand Costs
You have the right to receive clear information about the costs associated with your care and any applicable insurance coverage.

11. Right to Caregiver Education
As part of our commitment to empowering patients and families, you have the right to receive education and training to help you or your caregivers manage your health conditions effectively at home.

12. Right to Refuse Home Monitoring
While continuous monitoring is a key part of our care model, you have the right to refuse specific monitoring devices or technologies. We will work with you to find alternatives that ensure your safety and comfort.

13. Right to Cultural and Linguistic Support
You have the right to receive care and information in a language you understand. We will provide interpreter services if needed.

14. Right to Access Your Medical Records
You have the right to access your medical records and to request amendments if you believe there are errors.

15. Right to Be Informed of Research Participation
If your care involves any research components, you have the right to be fully informed and to choose whether to participate.
At Novolink, we are dedicated to upholding these rights and providing you with the highest standard of care. If you have any questions about your rights or how to exercise them, please contact:

Remember, understanding and exercising your rights is an important part of your healthcare journey. We encourage you to discuss any concerns or questions with your care team.